Have questions? Maybe these answers will help.

About the program

What items can I trade in?

We currently accept the following items for the trade-in program. To participate in our Trade-In Program, you must be at least 18 years of age with a valid government-issued photo ID. A list of qualifying devices is available once you start your trade-in estimate

  • iPhones
  • smartphones
  • iPads
  • tablets
  • eReaders

How much is my device worth?

The age and condition will affect the trade-in value of your device. Many newer devices in good condition are worth hundreds of dollars! The program is designed to offer great pricing with the lowest conditional requirements. Items with compromised screens may still be traded in but will receive less than those without dark spots, cracks, etc. *Please note that while power supplies and electrical cords are not required, wearables receive maximum value when they are included with the return. Use our estimator at https://tradein.simpletradeup.com/ to find out how much your items are worth.

How do I know the right model?

You can typically find the make, model and serial number on the original packaging, receipt, device surface or in settings. For smartphones, the model number is typically on the back of the device. For smartphones, the capacity and carrier are found in the device settings.

How do I find the model of my phone?

Please find the brand of your phone below and follow the steps on how to locate your model number:

HTC, LG, and older Nokia phones

  • Remove the back cover
  • Remove the battery
  • Your model number will be printed on the inside of the phone, usually on a white label


Type in *#0000# on your phone's keypad. The display shows your phone's model

Nokia Lumia

  • Go to Settings
  • Tap About
  • Your model name and number will be displayed in the Phone information section

Android Phones (Samsung, Motorola)

  • Click the Menu button and select System settings
  • Scroll down through the list toward the bottom
  • Tap About phone
  • Locate your model name and number in the list

BlackBerry 10

  • Tap Settings
  • Tap About
  • The model information will be displayed

BlackBerry using BlackBerry 6 OS or OS7

  • Select Options on the home screen or in the settings folder
  • Select Device
  • Select About Device Versions
  • The model information will be displayed on the first line

BlackBerry using BlackBerry 4.0 or 5.0 Software

  • Select Options
  • Select About
  • The model information will be displayed on the first line


If you're selling an iPhone, you'll just need to know the series (i.e. 5, 5, 5S, 5C, 6, 6s, 6sPlus, etc. and capacity (i.e. 16 GB, 32, GB, 64 GB). You can find this easily by doing the following:

How to find your iPhone series:

  • Look on the back of your iPhone to find your model number
  • Go to the Apple Web site
  • Locate your model number in the list and you will see the iPhone series that you have

How to find your iPhone capacity:

  • Turn on your iPhone
  • Go to Settings
  • Tap General
  • Tap About

Scroll down to Capacity. The number here will never be exactly 8, 16, 32 or 64 GB due to formatting, but the capacity will be any of the above. For example, in the image below, the capacity says 13.7 GB. Therefore, the capacity of this phone is 16 GB. This is because the number is above 8, but below 16.

How is my Trade Up value determined?

Your Trade Up value is based on the current resale market of your specific device, make, model and condition. We constantly analyze markets to ensure you get a fair-Trade Up value. Once you have you have received your estimate, it is only valid for 30 days. What's your phone worth? Find out!

How do I determine the condition of my device?

Indicating the correct condition of your device on your trade-in is very important to receive your full quoted offer. The program offers great pricing with minimal conditional requirements. Please answer the conditional questions appropriately. Tip: For a detailed description, click on the “?”

Can I trade in my device if the screen is cracked?

Yes! You’d be surprised how much money you can make for some devices even if the screen is damaged. Think of it this way: instead of spending money on screen repair, you can earn a credit against a new device purchase by trading in your broken device. Just be sure to answer the conditional questions correctly and check the (?) hover overs for more detailed information.

Does a damaged product qualify for a Trade Up?

Maybe. Some products may contain physical or functional defects and still qualify. However, to receive the maximum Trade Up value your phone should be in working order.

How long is my quoted offer valid?

Offers are valid for 30 days from the day you get your trade-in quote.

Will my Trade Up estimate ever change?

Yes. Clover Wireless reviews current Trade Up value tables and updates estimates based on current market conditions. If you complete the trade within 30 days of the initial estimate, and the phone is in the condition you reported then your quoted value remains the same. After 30 days, the quoted estimate is subject to change upon final verification.

Who is providing this trade-up program?

The Trade-Up Program is powered by Clover Wireless. Clover Wireless is the world’s largest collector and recycler of technology, and a global leader in providing environmental solutions for technology. Simply Mac has partnered with Clover Wireless to continue providing innovative services to our partners.

How many devices can a customer trade-in?

Customers can trade-in as many devices as permissible by the retailer.

What condition must the device be in to be eligible for the trade-up program?

  • In general, the device must be a modern model, power on and off to the home screen, be able to be data deleted and have a functioning, non-damaged screen to maximize trade-up value.
  • Watch trade-ins that do not include a working charger could have up to a deduction on the quoted value of the device.
  • All accounts must be removed from each device including Apple’s Find My iPhone/iPad, Google on Android devices, and Find My Mobile on Samsung phones and tablets. All devices must have any root passwords disabled prior to shipment.
  • The device must also have a clean IMEI/ESN* (A “clean or clear” ESN/IMEI is one that has no outstanding balance owed on the device, has not been lost or stolen and is not active on a current account).

Does liquid damage disqualify a device from trade-up?

No, we do not look for a clear liquid indicator. If the device powers up and has a functioning, non-damaged screen, liquid damage does not disqualify. If a liquid-damaged device meets the standard trade-up requirements, the device is eligible.

Must the device be complete with battery, charger and accessories to be eligible for the trade-up?

The working device is all that is required. Although working chargers are not required, they are encouraged for watches.

Will the data be removed from the device?

The customer is responsible for deleting or saving all their personal information and data files that may be on their device. Once received by Clover Wireless, all devices are “wiped” to remove any personal information and data that may still be remaining.

What if the trade has no value?

Based on the age, model, functional nature and condition of the device, it may have no trade-up value. It is however encouraged to recycle used devices and ensure that they are disposed of in an environmentally friendly way and all data is securely removed.

What happens to the device once it is traded?

Clover Wireless, the Trade-Up partner, will receive, sort, and clear all personal data from all working devices. Reusable devices will be re-marketed. Non- working devices will be recycled according to federal, provincial, and local laws. Clover Wireless is ISO 14001 Registered.

What if the condition of my device is different from what I represented?

If the device condition differs materially from that which you described, we reserve the right to recalculate the value using the same condition parameters originally available to you. You are under no obligation to accept the recalculated estimate and no trade is final until the device has been traded in.

Does a damaged product qualify for a trade-in?

Some products may contain physical or functional defects and still qualify for a trade-in value. However, to receive the maximum available trade-in value, your device should be in current working order.

What about all the data I have on my device?

We encourage you to clear any personal data from your device before trading the device in to us. All products are subject to a certified data removal process upon receipt.

For devices and other devices with built-in memory, all numbers, contacts, data files and other information are completely erased. And the device is restored to its original settings. Any SIM cards received will be removed and destroyed.

For devices with a separate hard drive, all hard drives are erased and completely rewritten, erased and rewritten again, then erased one final time so that data retrieval is virtually impossible. For products going to recycling, the hard drives are removed and held in a lock box until they can be smelted.